We have a process that's ready to go as soon as you tell us when you'd like to link or unlink a client from the accountant console. Here are the basics while you are deciding if it's the right choice for you.
Linking a client to the Console
To link a client account to the accountant's console, we'll work with the client and the accountant to get the appropriate authorizations. On the client side, we'll need the approval from the Administrator on the account. On the accountant side, we'll need authorization to add the account. Once we have the authorizations, we'll link the account, applying the current console price plan based on the features and settings.
When you are ready to link the client account to an accountant's console, please submit your request through this form: Console/Client Management Request form
Unlinking a client from the Console
To unlink from the accountant console, we'll work with Console Administrator after the request is submitted. We need their written approval to unlink the client.
Once we have authorization, we'll unlink the account, updating the client account to a Direct account and applying the current price plan based on the features and settings. After the account is updated, we'll notify the client of the changes and their new price plan. Our Direct Pricing is available online at https://www.bill.com/product/pricing/.
If your client will no longer be using Bill.com, you'll want to cancel the account instead of unlinking. To cancel an account:
- Select Settings in your Bill.com account
- We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
Select My Subscription under Billing & Subscription if your Settings page looks like this:
Select My Subscription under Billing & Subscription if your Settings page looks like this:
- If you don't see My Subscription and you are an Administrator of the account, please selectthis link to request a cancelation
- Select cancel in the phrase "I want to cancel my service" at the bottom of the page
- Select a reason for the cancelation and provide any comments or feedback regarding your cancelation
- Select Confirm
Submitting a request to link/unlink
When you are ready to link or unlink the client account from an accountant's console, please select this link to submit your request through the:
Console/Client Management Request form
If the link above doesn't work, please copy and paste the following URL into your web browser:
http://bit.ly/2RqvMH8
Best Practices Tip: To save time and create a seamless process for your clients with existing Bill.com accounts, ask your client administrator to add a console administrator from your console, as an administrator user in their account.
