If the system is unable to verify your identity automatically through the verification questions, we'll ask you to upload a couple documents to complete the verification manually.
Manual verification process
After you have attempted the automatic verification questions twice, you will be prompted to submit documents right on the same page in your account.
You can also click here to open the document upload form and submit the documents there.
The documents you will need will be listed here, which we suggest gathering before continuing. You can always come back later if needed. Once you have the documents indicated, click Get started to upload.
On the next page, you will upload the primary Identification; document requirements will be shown again to be sure the verification is not delayed. You will need to Primary Identification document, which can include (choose one):
- Driver license (front and back)
- State-issued ID (front and back)
- Alien Registration
- Passport book ID page
- Passport card (front and back)
Once a primary document is submitted, you will be asked for Secondary identification (choose one):
- Employer-issued ID card displaying your name
- A copy of a utility bill in your name
- Articles of Incorporation
- Bank Statement from the past 90 days
ID submissions must be provided as color images. We recommend taking pictures of the ID with your phone to capture clear, color images.
For your security, do not submit information or documents not specifically requested, such as credit card or social security numbers.
Uploaded documents will be reviewed within 1 business day.
Once verified, you will be able to complete the account setup and will not be required to answer the identity questions for this account.