Manual Verification to Complete Bank Setup

If the system is unable to verify your identity online, we'll work with you to complete verification by having you provide documents to verify your identity manually.

Manual verification process

Since you are already in the Help Center, the next step is to submit the required documents. Be sure to send all documents requested for fast processing without delay.

Submit documents securely

Right-click the link below to open the Document Submission form in a new tab to submit your documents:
Help us verify your identity

To help us complete the verification process, please submit clear, color copies of two (2) forms of identification using the form below. These can include:

Primary identification (choose one)

  • Driver license (front and back)
  • State-issued ID (front and back)
  • Passport book ID page
  • Passport card (front and back)

Secondary identification (choose one)

  • Another form of Primary identification
  • Military ID card
  • Employer-issued ID card displaying your name
  • A copy of a utility bill in your name

ID submissions must be provided as color images. We recommend taking pictures of the ID with your phone to capture clear, color images.

For your security, do not submit information or documents not specifically requested, such as bank account, credit card, or social security numbers.

What's next

Once verified, you will be able to complete the account setup and will not be required to answer the identity questions for this account.