In the ongoing effort to improve the security of our communications, we have changed how files are exchanged in Support communications. Previously, we allowed files to be sent to us as email attachments and we would send files to you as email attachments. To ensure security in the sending of files, we have updated our system to require that all attachments be submitted and received within the Support Center.
If asked to submit files, please log in to your Bill.com account, click on Support, and create a new email ticket. Click Add file to attach a file to your ticket.
Additional security enhancement will be released in the coming months. Thank you for your cooperation as we improve the security of our Support communications.