You have the option to customize when and if you receive general email notifications from Bill.com. The notifications vary with account type and user role, and include:

• A bill or vendor credit needs approval from you
• A payment needs approval from you
• A bill is ready to be paid
• A bill is scheduled to be paid
• Your inbox receives something new
• You've been invited to connect, your invitations are accepted, and upon receiving other network updates
• Your customer creates a bill on your behalf
• A note from your customer or vendor is shared with you
• To do list summary

We send other security-based alerts regarding payment confirmation, changes in company information, urgent matters regarding your account and any important Bill.com related emails in real-time and these cannot be turned off.

Managing email preferences for yourself

1. Select Settings
2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
   
   Select Email preferences under You if your Settings page looks like this. * If you do not see Email preferences under You, select Profile, then hover over Details and select Email preferences:
   
   Select Email preferences under User Settings if your Settings page looks like this:
   
3. Select the edit icon
4. Update your email notifications preferences
   • Uncheck the box for notifications you don't want to receive
   • Select the frequency for your To Do list emails
5. Select Save

Managing email preferences for another user

1. Select Settings
2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
   
   Select Users under Permissions if your Settings page looks like this:
   
   Select Users under Roles & Permissions if your Settings page looks like this:
   
3. Select the user's name
4. Hover over Details and select Email Preferences
5. Select the edit icon
6. Update your email notifications preferences
   • Uncheck the box for notifications you don't want to receive
   • Select the frequency for your To Do list emails
7. Select Save

Things to know

• If your account was recently removed from, or changed accountant consoles, be sure to remove the old console users to ensure they do not continue receiving notifications
• If you have Auto Bill Entry enabled, we send digests daily and this notification cannot be turned off or the frequency changed
• If you would like your to do list summary sent on specific days of each month, select Monthly on: and enter the days as a number, separated by commas (For example 1, 5, 10, 15)
  • If you enter 30 or 31, we will send notifications on the last day of any month with fewer days (For example: If you choose the 30, the February notification will be sent on February 28)