Why the sync error occurs
This error occurs when a vendor is deleted in Bill.com and the deletion is attempting to sync to QuickBooks Online, but the vendor is linked to active/unbilled billable charges in QuickBooks Online.
How to fix the sync error
There are three options to resolve this issue:
- Reactivate the vendor in Bill.com until the billable charges are complete in QuickBooks Online
- Delete the billable charges in QuickBooks Online and sync again
- If the deletion should not sync to QuickBooks Online, contact Customer Support to request that the error be cleared