Why the Sync Error occurs
This error occurs when a vendor is deleted in Bill.com and the deletion is attempting to sync to QuickBooks Online (QBO), but the vendor is linked to active/unbilled billable charges in QBO.
How to Fix the Sync Error
There are three options to resolve this issue:
- Reactivate the vendor in Bill.com until the billable charges are complete in QBO
- Delete the billable charges in QBO and sync again
- If the deletion should not sync to QBO, contact Customer Support to request that the error be cleared