QuickBooks Online Sync Error: Vendor is used in unbilled charges in QBO

Why the Sync Error occurs

This error occurs when a vendor is deleted in Bill.com and the deletion is attempting to sync to QuickBooks Online (QBO), but the vendor is linked to active/unbilled billable charges in QBO.

How to Fix the Sync Error

There are three options to resolve this issue:

  • Reactivate the vendor in Bill.com until the billable charges are complete in QBO
  • Delete the billable charges in QBO and sync again
  • If the deletion should not sync to QBO, contact Customer Support to request that the error be cleared