QuickBooks Online Sync Error: Vendor Credit Ref # number is already being used in QBO

Why the Sync Error occurs

This error occurs when a vendor credit in Bill.com is attempting to sync to QuickBooks Online (QBO), but the reference number is already in use on a vendor credit in QBO.

How to Fix the Sync Error

If the credit does not exist in QBO

  1. Change the vendor credit reference number in Bill.com to a unique number
  2. Sync again

If the credit already exists in QBO or if no duplicate number is found in QBO

  1. Contact Customer Support for assistance