QuickBooks Online Sync Error: Subscription period has ended or canceled or there was a billing problem : You can't add data to QuickBooks Online Essentials/Plus because your trial or subscription period ended, you canceled your subscription, or...

Why the Sync Error occurs

This error occurs when the sync cannot complete due to the QuickBooks Online (QBO) account being inaccessible due to permissions issues or an issue with the QBO account subscription.

How to Fix the Sync Error

Verify that the correct user has set up the sync by disconnecting and reconnecting using the QBO Master Administrator's login credentials:

  1. Log in to Bill.com
  2. Click the gear icon
  3. Under Sync, click Setup
  4. Click Disconnect
  5. Clear your browser cookies and temporary internet files
  6. Click the gear icon
  7. Under Sync, click Setup
  8. Click Connect with QuickBooks

In the popup window:

  • If the QBO Master Administrator is setting up the sync and are logged in to QBO in the same browser as this Bill.com Sync setup, complete the setup
  • If another user is setting up the sync, that user enters the QuickBooks Online Master Admin login credentials when prompted to log into QuickBooks Online/Intuit

If the error continues after reconnecting the sync with the current QBO Master Admin login information, contact Intuit Customer Support to review the QBO subscription issue.