Customers you set up for Auto Charge can also manually pay invoices. To see if a payment was automatically initiated or manually initiated by your customer:
- Click Payments In in the left navigation menu
- Click the Payment Amount
- The Reference Number will say Bill.com ePayment
- Hover over Details, click Audit Trail
Things to know
The Create line item will show System in the WHO column.
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.
