Why the sync error occurs
This error occurs when a payment received has been edited in Bill.com and the update is trying to sync to QuickBooks Online after it has already synced to QuickBooks Online and been deposited.
How to fix the sync error
There are two options to resolve this issue:
- To allow the update to sync, remove the payment from the deposit in QuickBooks Online
- Manually update the payment in QuickBooks Online and contact Customer Support to request that the error be cleared