Why the Sync Error occurs
This error occurs when a payment received has been edited in Bill.com and the update is attempting to sync to QuickBooks Online (QBO) after it has already synced to QBO and been deposited.
How to Fix the Sync Error
There are two options to resolve this issue:
- To allow the update to sync, remove the payment from the deposit in QBO
- Manually update the payment in QBO and contact Customer Support to request that the error be cleared