Bill.com determines a receivables limit based on a soft credit check of your company. We set the limit to ensure that payments can be covered if a payment is disputed and/or reversed by one of your customers. The limit is based on a 28-day cycle.

If your Bill.com account reaches your receivables (AR) limit, we will place any incoming payments over the threshold on a temporary hold. We will then automatically review your AR limit and your account as a whole, with a goal of increasing your AR limit and releasing the payments from hold.

If you would like to request a receivables limit increase, please contact Customer Support by clicking Contact Us at the top of this page. Please have the amount you'd like to increase and the reason for the request.