Bill.com determines a receivables limit based on a soft credit check of the company. The limit is set to ensure that payments can be covered if a payment is disputed and/or reversed by one of the customers. The limit is based on a 28-day cycle.
If a Bill.com account reaches their receivables (AR) limit, incoming payments over the threshold will be placed on hold and reviewed. The AR limit and the account will also be reviewed, with a goal of increasing the AR limit and releasing the payments from hold.
If you would like to request a receivables limit increase, please contact Bill.com support with the amount you'd like to increase and the reason for the request.