Bill.com determines a receivables limit based on a soft credit check of your company. We set the limit to ensure that payments can be covered if a payment is disputed and/or reversed by one of your customers. The limit is based on a rolling 28-day cycle of your receivables payments.
If your Bill.com account reaches your receivables (AR) limit, we will place any incoming payments over the threshold on a temporary hold. We will automatically review your AR limit and your account as a whole within 1 business day, with a goal of increasing your AR limit and releasing the payments from hold.
You will receive an email notification regarding this hold, but no action is required from you, it is simply a notification. If any action is required to release your payments on hold, we will reach out to you.
How to find payments on hold
To see the payments that are on hold while your account is reviewed:
- Click Payments In in the left navigation menu
- Click the three dots next to More actions
- Click On hold
If it has been more than 1 business day since you have received the email notification or you anticipate receiving a higher amount of payments than usual in the near future and would like to request a receivables limit increase, please contact Customer Support by clicking Contact Us at the top of this page. For limit increase requests unrelated to a payment on hold, have the amount you'd like to increase and the reason for the request ready to provide.