Bill.com determines a receivables limit based on a soft credit check of your company. We set the limit to make sure payments can be covered if a payment is disputed and/or reversed by one of your customers. The limit is based on a 20 business day period of your receivables payments.
If your Bill.com account reaches your receivables (AR) limit, we'll place any incoming payments over the threshold on a temporary hold. We'll automatically review your account within 1 business day, with a goal of increasing your AR limit and releasing the payments from hold.
You'll receive an email notification regarding this hold, but no action is required from you, it's simply a notification. If action is required to release your payments on hold, we'll reach out to you.
Find payments on hold
To see the payments that are on hold while your account is reviewed:
- Select Payments In in the navigation menu
- Select the three dots next to More actions
- Select On hold
If it's been more than 1 business day since you received the email notification or you expect to receive a higher amount of payments than usual and would like to request a receivables limit increase, please select this link to submit your request through the Receivables (AR) Limit Increase Request form
If the link above doesn't work, please copy and paste the following URL into your web browser: https://bit.ly/2GvdKlO
