Facts For Vendors / Suppliers – Support

Important Facts for Vendors

When clients or customers invite you to join Bill.com, they’re asking you to help them pay you electronically, rather than by paper check. Such payments are more secure and easier to track and manage. For you, signing up takes just a few minutes. Simply provide some basic information about your company and bank account.
If you've received an invitation from your customer to be paid through Bill.com, the service is subscription-free. You can always choose to upgrade your account if you'd like to use Bill.com's full-service Payables and/or Receivables services.
Bill.com must first withdraw funds from your customer's bank account before remitting the funds to you via check or ePayment. Bill.com will send you a notification on the day funds are withdrawn from your customer's bank account advising you of the upcoming payment. In the case of an ePayment, you will be sent a second email on the day funds are available in your bank account.
For mailed checks, factors such as high-volume mail days, holiday weekends, and certain locations may impact mail delivery. Bill.com uses first class USPS mail to send check payments.
You should contact your customer for detailed information related to payment status, terms, and timing. For privacy and security reasons, we cannot provide payment information to vendors.

Use the link in the email you received
Do not sign up for an account directly on the Bill.com website
Enter a bank account so that your customer can issue payments
Payments cannot be issued to pre-paid or other kinds of debit or credit cards
Keep your address current since this is the address your customer will use to mail you a check if they are unable to send you an ePayment (direct deposit payment)
We will send a test deposit to your bank account to ensure that our real payments to your bank account will be successful
If we are not able to credit your bank account, we will contact you via email to request that you enter your bank information again
Once the information is added again, this bank information will be used to deposit payments directly into the bank account entered
You can log in to your Bill.com account anytime to see the payment history
If you're being paid by more than one Bill.com customer, you don't need to set up multiple accounts
Your Bill.com has a unique Payment Network ID (PNI) that you can provide to other Bill.com customers