Why the sync error occurs
This error occurs because QuickBooks Online supports only 3 item types: inventory, non-inventory, and service. Items of any other type will trigger this sync error when they try to sync to QuickBooks Online.
How to fix the sync error
In Bill.com update the item type to inventory, non-inventory, or service.
- Select Settings
- Select Classifications
- Select Items
- Select the item name
- Select edit
- Change the item type to inventory, non-inventory, or service
- Sync again
To avoid this error in the future, create items of type inventory, non-inventory, or service only.
