QuickBooks Online Sync Error: The amount cannot be updated on the Bill because of the current approval mode set.

Why the Sync Error occurs

This error occurs when a Bill.com approval policy prevents QuickBooks Online (QBO) from syncing a bill update into Bill.com.

How to Fix the Sync Error

This error has three possible resolutions, depending on the preferred workflow:

To allow edits to sync from QBO

  1. Log in to Bill.com
  2. On the Overview page, click +Bill
  3. In the Approver box, click When are bills ready to be paid?
  4. Click Changes can be made to bills even after they are approved.
  5. Click Save
  6. Return to the Sync Status page
  7. Click Fix to the left of the sync error
  8. Click Next
  9. Sync again

To clear the error without changing settings in Bill.com

  1. Click Fix to the left of the sync error
  2. Click Next
  3. Sync again

To make changes in QBO without affecting Bill.com data

Contact Customer Support to request the 2-way sync for transactions disabled.