Why the sync error occurs

This error occurs when a transaction that's attempting to sync to QuickBooks Online is dated in a period that's closed in QuickBooks Online.

How to fix the sync error

If this is a "create" error

• Open the accounting periods to allow the transaction to sync

or

• Update the date on the transaction in Bill.com to a current period and sync

If this is an "update" error

• Contact Customer Support to clear the error and manually update the transaction in QuickBooks Online

or

• Open the period in QuickBooks Online for transaction to sync
  • Note: This isn't recommended as other unintended updates may also sync