Why the Sync Error occurs
This error occurs as a notification when a manual change was made to a record in Bill.com that does not match a manual change made to corresponding record in accounting system. When the sync is run again, the platform selected as the Master in Case of Conflict, as selected in Bill.com's Sync Preferences, will reflect the data of the record.
How to Fix the Sync Error
- If the correct information is in the platform that is the Master in Case of Conflict, sync again
- If the other platform contains the correct information, manually update the information to match or update the Master in Case of Conflict to the other platform, then sync again