Why the sync error occurs
This error occurs as a notification when a manual change was made to a record in Bill.com that doesn't match a manual change made to the corresponding record in your accounting system. When you run the sync again, the platform selected as the Master in Case of Conflict, as selected in Bill.com's Sync Preferences, will reflect the data of the record.
How to fix the sync error
- If the correct information is in the platform that's the Master in Case of Conflict, sync again
- If the opposite platform contains the correct information, manually update the information to match or update the Master in Case of Conflict to the opposite platform, then sync again