Cancel a scheduled payment

Once a payment has been scheduled, it can be canceled up until the day before the Process Date. After the payment processes, the payment can only be voided.

Cancel payments from the Payments Out list

  1. In the left navigation pane, click Payments Out
  2. On the line item of the payment, in the Actions column, click Cancel payment
  3. Click Yes to confirm

Cancel a payment from the payment confirmation screen

  1. From the Payments Out tab on the Overview page, click the confirmation number
  2. Click Cancel payment Cancel payment button
  3. Click Yes to confirm
    Confirm cancel payment

Things to know

  • Payments scheduled before 3 PM PT the banking day before the process date can be canceled before 4 PM PT on the banking day before the process date
  • Payments scheduled after 3 PM PT the banking day before the process date can be canceled before 6 PM PT on the banking day before the process date
    • Ex: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a bank holiday, the payment would need to be cancelled by the Friday before, based on the time frames listed above
  • Once a payment has passed the cancellation cutoff, it can only be voided
  • Expedited payments (pay faster) can be canceled before 12 PM PT
    • Voiding the ePayment will not prevent the debit from your bank account
  • When a payment is canceled, the bill will return to Unpaid status and is available to be paid again