Once you schedule an outgoing payment, you can cancel it up until the day before the Process Date if you used a bank account to schedule the payment. After an ePayment or check payment processes, you can only void the payment, and only if it hasn't cleared.

Note: If you used a card to pay a bill, you can't cancel those payments as those process immediately. You may be able to void the payment if it was a paper check that hasn't been cashed yet.

Cancel payments from the Payments Out list

1. Select Payments Out in the navigation menu
2. Select Cancel payment on the line item of the payment, under Actions
3. Select Yes to confirm

Cancel a payment from the payment confirmation screen

1. Select Payments Out in the navigation menu
2. Select the payment confirmation number
3. Select Cancel payment
4. Select Yes to confirm
   

Things to know

• Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date.
• Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the bank business day before the process date.
  • Ex: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a bank holiday, the payment would need to be cancelled by the Friday before, based on the time frames listed above.
• Once a payment has passed the cancellation cutoff, it can only be voided.
  • Vendor Direct payments cannot be voided after they have been authorized by the supplier.
• Overnight, 2 day or 3 day expedited payments (pay faster) can be canceled before 12:00 pm Pacific Time / 3:00 pm Eastern Time.
  • Voiding the ePayment will not prevent the debit from your bank account.
• Same Day Pay Faster payments cannot be canceled or voided as those are processed immediately.
  • If the payment is involved in a fraud situation, please contact Support for assistance.
• When you cancel a payment, the bill will return to unpaid status, which you can then pay as usual.