Why the Sync Error occurs

There are 2 possible scenarios for this error:

1. Sage Intacct login information entered in Bill.com is incorrect
2. The sync user has "Enable Two-Step Verification" enabled but "Web Services Only" is not enabled

How to Fix the Sync Error

Login info is incorrect

Re-enter Sage Intacct login information in Bill.com:

1. Click settings
2. Under Sync, click Setup
3. Click Login Info
4. Click Edit
5. Enter Sage Intacct Admin Login credentials
6. Click Save

Web Services only is not enabled

Enable Web Services Only for the sync user in Sage Intacct:

1. Click Company
2. Click Users
3. Click Edit next to the sync user
4. Enable Web Service Only

Web Services Only is enabled

If web services only is enabled, or two-step verification is off, and the error still occurs, try the following:

Sage Intacct sync user login information

1. Log into Sage Intacct with the username and password for the sync user
2. If unable to log in, reset the password
3. Once the new password has been created, reenter Sage Intacct login information in Bill.com

Entity ID

• For Single-Entity accounts:
  • Edit the login info and remove Entity ID. Entity ID is not required.
• For Multi-Entity accounts syncing at the Entity level:
  • Confirm the Entity ID in Sage Intacct:
    1. Go to Company > Entities
    2. Confirm the Entity ID for the Entity that will be syncing with Bill.com
    3. Reenter the Entity ID in Bill.com, and click Save

For more information, see the appropriate sync setup guide for the Sage Intacct configuration.