Why the Sync Error occurs
There are 2 possible scenarios for this error:
- Sage Intacct login information entered in Bill.com is incorrect
- The sync user has "Enable Two-Step Verification" enabled but "Web Services Only" is not enabled
How to Fix the Sync Error
Login info is incorrect
Re-enter Sage Intacct login information in Bill.com:
- Click settings
- Under Sync, click Setup
- Click Login Info
- Click Edit
- Enter Sage Intacct Admin Login credentials
- Click Save
Web Services only is not enabled
Enable Web Services Only for the sync user in Sage Intacct:
- Click Company
- Click Users
- Click Edit next to the sync user
- Enable Web Service Only
Web Services Only is enabled
If web services only is enabled, or two-step verification is off, and the error still occurs, try the following:
Sage Intacct sync user login information
- Log into Sage Intacct with the username and password for the sync user
- If unable to log in, reset the password
- Once the new password has been created, reenter Sage Intacct login information in Bill.com
Entity ID
- For Single-Entity accounts:
- Edit the login info and remove Entity ID. Entity ID is not required.
- For Multi-Entity accounts syncing at the Entity level:
- Confirm the Entity ID in Sage Intacct:
- Go to Company > Entities
- Confirm the Entity ID for the Entity that will be syncing with Bill.com
- Reenter the Entity ID in Bill.com, and click Save
- Confirm the Entity ID in Sage Intacct:
For more information, see the appropriate sync setup guide for the Sage Intacct configuration.