QuickBooks Online Sync Error: Current user or organization does not have valid permissions

Why the Sync Error occurs

This error occurs when either the QuickBooks Online (QBO) account trying to connect to sync is a Sandbox account or the QBO account was recently upgraded from Sandbox to a full account.

How to Fix the Sync Error

To resolve this error, disconnect and reconnect the sync using the new QBO Master Admin's login credentials:

  1. Click the gear icon
  2. Under Sync, click Setup
  3. Click Disconnect
  4. Follow Steps 1 and 2 again to reach the Setup page
  5. Click Connect
  6. Reconnect the sync using the new QBO Master Admin's login credentials