Classes will not sync to QuickBooks Online from Bill.com on Receivables invoices if classes are not set to per line (instead of one per entire transaction). They will still sync from QuickBooks Online to Bill.com.
In QuickBooks Online:
- Click the Gear Icon
- Click Account and Settings
- Click Advanced
- In the Categories section, click the Edit icon
- Under Track classes, select One to each row in transaction
- Click Save
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.