While fully and partially unapplied vendor credits do sync from Bill.com to QuickBooks Online, the application of credits sync to Bill.com differently depending on the payment status of the bill.
Vendor credit application partially pays bill
The application of a vendor credit that partially pays a bill won't sync until the bill is paid in full. Both the bill and the vendor credit will sync over to QuickBooks Online but the credit won't be applied to the bill in QuickBooks Online.
If a vendor credit application only partially pays a bill, after syncing, in QuickBooks Online:
- Bill will be in fully unpaid status
- Vendor credit will be in fully unapplied status
Once a payment is applied to the remainder of the bill in Bill.com, when the payment syncs to QuickBooks Online, the application of the credit will then sync. In QuickBooks Online:
- Bill will be in fully paid status
- Vendor credit will be in fully applied status and associated to the bill
- Bill.com payment will be associated to the bill
Vendor credit application pays bill in full
If the vendor credit fully pays the bill, after syncing, in QuickBooks Online:
- Bill will be in paid status
- Vendor credit will be in applied status and associated to the bill
- A new $0 payment will be associated to the bill
Things to know
Manually applying the credit in QuickBooks Online will result in a sync error when payment for the remainder of the bill syncs to QuickBooks Online.
