Why the sync error occurs
This error can occur on vendors, bills, invoices, and payments due to special characters or missing/incorrect information.
How to fix the sync error
For each type of error, the fix is to edit the data so the entry meets the requirements of that field.
Vendors
- Special character in vendor name may be causing the error
- Accents in the vendor name or incorrect information in address fields, such as a ZIP code entered as "00000"
Bills/Invoices
- Verify that the period is open in QuickBooks
- Remove special characters from the bill description
- Make sure that all dependencies related to the bill (vendor, account, item, etc.) are active and linked between Bill.com and QuickBooks
- Contact Customer Support for assistance if this is the cause of the error
Payments
- The reference number may be missing from offline payments
- Bill payment may already be recorded in QuickBooks
- For bill payments sent via Bill.com, there may be an issue with the GL account set as the account used for "Bill.com Money Out Clearing" in the sync preferences
- Contact Customer Support for assistance if this is the cause of the error
