Why the sync error occurs

This error can occur on vendors, bills, invoices, and payments due to special characters or missing/incorrect information.

How to fix the sync error

For each type of error, the fix is to edit the data so the entry meets the requirements of that field.

Vendors

• Special character in vendor name may be causing the error
• Accents in the vendor name or incorrect information in address fields, such as a ZIP code entered as "00000"

Bills/Invoices

• Verify that the period is open in QuickBooks
• Remove special characters from the bill description
• Make sure that all dependencies related to the bill (vendor, account, item, etc.) are active and linked between Bill.com and QuickBooks
  • Contact Customer Support for assistance if this is the cause of the error

Payments

• The reference number may be missing from offline payments
• Bill payment may already be recorded in QuickBooks
• For bill payments sent via Bill.com, there may be an issue with the GL account set as the account used for "Bill.com Money Out Clearing" in the sync preferences
  • Contact Customer Support for assistance if this is the cause of the error