Why the Sync Error occurs
This error occurs when a payment is trying to sync from Bill.com to QuickBooks for Windows, but the bill has a payment already applied in QuickBooks (status "Paid"), or when the sync cannot locate the bill in QuickBooks.
How to Fix the Sync Error
Payment was recorded manually
Delete the manually recorded payment on the bill in QuickBooks. This will allow the payment record from Bill.com to sync to QuickBooks in the next sync. If you cannot delete the payment, contact Customer Support by clicking Contact us at the top of this page to clear the error
Bill no longer exists in QuickBooks
- Login to Bill.com
- Click Settings
- Click Status under Sync
- Choose the option Have Bill.com recreate the bill in QB on the sync error
- Click Next
- Sync again
If you do not see the option to recreate the bill, contact Customer Support by clicking Contact us at the top of this page to get the bill resynced, or the error cleared.