Why the Sync Error occurs
This error occurs when the bill has a payment applied manually in the accounting software (status "Paid") or when the bill can no longer be found.
How to Fix the Sync Error
Payment was recorded manually Delete the manually recorded payment in QuickBooks. This will allow the payment record from Bill.com to sync to QuickBooks in a subsequent sync. If the bill cannot be deleted from QuickBooks manually, contact Customer Support to request that the payment be marked not to sync.
Bill no longer exists in QuickBooks
- Login to Bill.com
- Click Settings
- Click Status under Sync
- Choose the option Have Bill.com recreate the bill in QB on the sync error
- Click Next
- Sync again