Why the sync error occurs
This error occurs because the Accounts Receivable account in the Sync Preferences hasn't been established. When syncing, Payments Received will post as a debit to the Deposit To or Bill.com Money In Clearing account and as a credit to Accounts Receivable.
How to fix the sync error
- Select Settings
- Select Preferences under Sync
- Select Edit
- Under Accounts Receivable Account in QuickBooks 20XX, select the General Ledger account that corresponds with the Accounts Receivable account in QuickBooks
- Select Save
- Sync again
