Vendor credits and the application of vendor credits sync one-way from Bill.com to QuickBooks for Windows.
Vendor Credits are not applied via the sync until a bill is paid in full.
- If a Vendor Credit covers the FULL amount of a bill, the application will sync and mark the bill as paid in QuickBooks for Windows as well
- If a credit only covers part of a bill's balance, the credit will not be applied in QuickBooks for Windows until the remainder of the bill is paid, even though the credit is applied in Bill.com
- When the remainder of the bill is paid, the vendor credit application will sync with the payment
Manually applying credits in QuickBooks for Windows is not suggested in most cases; if the credit is manually applied in QuickBooks for Windows, the payment(s) itself associated to the same bill(s) will error, as the sync will not be able to apply credit at the same time as the payment(s).
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.