Why the Sync Error occurs

This error usually occurs when an invoice is marked to be emailed, but the customer's email address is missing or invalid.

How to Fix the Sync Error

There are two options to resolve this issue:

In QuickBooks

1. Go to the Customer's information
2. Update the email address to a valid email address
3. Sync again

In Bill.com

1. Pull up the Customer's profile
2. Verify a valid email address is in the email address field
   • If the email address is not valid and the customer is connected via the network, contact the customer to update the email address