When you link to a vendor through the Bill.com Network, the vendor controls and maintains their address information in their own account. Once a vendor enters their address info in their account, that updates your vendor record, and locks the address fields.
Updating a locked vendor's information
We highly suggest contacting your vendor so they can update their account with correct address info to be sure payments are going to the right place. If your vendor is unable to update their address, you can unlock the fields and update on your side.
- Click the link icon next to Vendor Address
- Click Allow editing
- Click Yes, allow editing to unlock the address fields, or click Cancel to keep them locked
- Check Don't ask me again to skip this confirmation in the future
- Edit the address
- Click Save
If your vendor updates their address again after your changes, we'll automatically update your vendor record with their changes to save you time. A banner on the vendor record will let you know if this happens, and you can still edit at any time as needed, following the steps above.