An invalid address error occurs when the vendor you're paying doesn't have the required address format for a check payment.

Error Message

The following vendor(s) have invalid address information. Payments cannot be scheduled for bills until correct address information has been entered for the vendor.

Update the Vendor address to resolve the issue

Vendor in the 50 states in the United States

1. Select Vendors in the navigation menu
2. Select the vendor name
3. Select Edit
4. Update the required address fields:
   • Address Line 1 is required to mail a check: If no address is listed for your vendor, we suggest that you enter the company name again. For example, for IRS, enter IRS as both the Vendor Name and Address Line 1).
   • City
   • State: Must be the complete state name and abbreviation code, as picked from the State dropdown list. For example, California is "California [CA]" not just "California" or "CA"
   • Zip Code: May be either the 5-digit code or include the +4. For example, either "95002" or "95002-3308" will be accepted
   • Country: Must be United States, picked from the Country dropdown list
5. Select Save
   

Vendor outside the 50 states in the United States

1. Select Vendors in the navigation menu
2. Select the vendor name
3. Select Edit
4. Update the address fields:
   • Address Line 1 is preferred, but not required
   • City is preferred, but not required
   • State is preferred, but not required
   • Zip Code is preferred, but not required
   • Country may be any country included in the dropdown list
5. Select Save

Things to know

• Bill.com doesn't support international check payments
• Checks are printed with the address information provided
• Checks not deliverable by the USPS are returned
• It's best practice to enter mailing information as complete as possible to enable prompt delivery by USPS and other mail processing entities