Why the Sync Error occurs

This error occurs when a payment cannot sync to Sage Intacct from Bill.com because Sage Intacct does not allow the sync to use a bank account that is linked to a credit/debit card.

How to Fix the Sync Error

Unlink the payment bank account GL (COA) from any credit/debit cards in Sage Intacct, under Cash Management > Credit Card Accounts. View each Charge Card account and be sure the Credit-card offset account is not set to the payment account used on payments in Bill.com.

The best practice here is to create a separate bank account in Sage Intacct to associate those charges to.