Sage Intacct allows 25 custom fields per object. The Bill.com xml package for Sage Intacct sync installs 6 custom fields within Sage Intacct, 3 for Accounts Payable Bills and 3 for Accounts Receivable Invoices:
For Accounts Payable Bills:
For Accounts Receivable Invoices:
Note: These fields are coded into the xml package and cannot be removed.
If a user has created custom fields or integrates their Sage Intacct account with another system (ie: SalesForce) that installs custom fields for Bills and Invoices they may encounter a custom field id limit error.
Below is an example of one for AR:
Custom fields will need to be removed within Sage Intacct for the object the error is referring to, to allow for the 3 that we install.
There is no other workaround at this time.
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.