Why the sync error occurs
These errors occur when a fund transfer record tries to sync to Sage Intacct, and an existing Smart Rule in Sage Intacct conflicts with the journal entry symbol selected on the sync preferences.
How to fix the sync error
There are two options to resolve this issue:
- The record or transaction needs to be updated to adhere to the Smart Rule in Sage Intacct, or the Smart Rule needs to be edited or deleted.
- Change the journal entry symbol in the Bill sync preference to be one that allows for direct posting
Contact Sage Intacct support for more assistance on Smart Rules.