Why the sync error occurs
This error occurs when a user requires acount numbers in QuickBooks Desktop and an account is created in Bill.com without an account number.
How to fix the sync error
To resolve, edit the account in Bill.com to include an account number.
- Select the account name on the sync status page
- Select the edit icon
- Add a unique account number
- Sync again
If account numbers aren't displayed, enable the setting to Show Account Numbers by following these steps in Bill.com:
- Select Settings
- Select Preferences under Accounting
- Set the Show Account Numbers toggle to Yes
- Once Show Account Numbers is set to on, follow steps listed above to edit the account number
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