The identity verification process protects our customers from financial fraud and potential cyber attacks. We take account security seriously, and perform federally regulated due diligence to verify identities and authorize money movement in accounts.

How verification works

To verify an account, we’ll ask you a series of questions about you, based on information pulled from your public record. We don’t save any of the information, since we only use it for verification purposes. We'll give you 3 attempts to provide the correct information before you’re locked out of the system. As a best practice to avoid payment delays, don’t try to verify another user’s information.

If you are currently outside the US but need to add a US bank account to your Bill.com account, or don't have a US public record history, we offer the option to verify your identity through documents.