If you have a Bill.com account that's connected to your customer or payer, you can update your mailing address within your account.

To update your mailing address in Bill.com:

1. Select Settings
2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
   
   Select Profile under Your Company if your Settings page looks like this:
   
   Select Company Information under Company Profile if your Settings page looks like this:
   
3. Select the edit icon
4. From here you can update the company name (which is the payee on the check) as well as the address.
5. Select Save

You can also update your mailing address within the Bill.com mobile app.

1. From the Home screen in your Bill.com app, tap on the Options bars
2. Tap Settings
3. Tap Profile
4. Tap the pencil icon to edit
5. From here you can update the company name (which is the payee on the check) as well as the address.
6. Tap Done

After you correct your mailing address, reach out to your customer or payer and ask them to void the previous payment so that the system can reissue a new payment to your address.

• Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.

Things to know

• Bill.com isn't able to provide information on your customer's or payer's account, payment setup, bank, or other private data. If you are trying to locate a missing payment, you can send a reminder to your customer or payer for an unpaid invoice from within your Bill.com account or contact them directly.
• Bill.com is used by businesses to send checks or electronic payments. Each business decides on the timing of those payments. Bill.com is only the transaction processor. Bill.com doesn't withhold funds or decide who gets paid or when those payments are released.