Bill.com makes it easy for you to monitor your incoming payments, allowing you to check the status so you’ll know when to expect payments from your customers.

We send you an email notification when a payment is on the way, so if you haven't gotten that notification, you should reach out to your customer/payer to make sure they've scheduled a payment.

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• Verify payment status using your Bill.com account
  • Payment status details
  • Failed ePayments
• Things to know

Verify payment status using your Bill.com account

We create an invoice in your Bill.com account for payments, whether you created an invoice and sent it to your customer/payer or whether they created it and sent it to you.

Below, we’ll show you how to verify payment status from both your computer and mobile device:

From your computer

1. In your Bill.com account, select Invoices in the navigation menu.
2. Select the invoice associated with the payment.

The Invoice Status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.

From your mobile device

1. In your Bill.com app, select the options bars in the top left corner of your screen.
2. Select Invoices.
3. Select the invoice associated with the payment expected.

The invoice status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.

Payment status details

• Sent - Date you sent the invoice to your customer or payer.

• Bill created - Date your customer or payer created a bill to pay you in their Bill.com account.

• Accepted - Date your customer or payer accepted the invoice to pay you in their Bill.com account.

• Approved - Date your customer or payer approved the bill to pay you.

• Money on the way - Your customer or payer scheduled payment and we have begun processing.

• Paid - Your payment has been deposited or delivered

  If your invoice tracker hasn't moved to Payment Incoming,that means your customer or payer hasn't selected Pay to pay your invoice. Please contact them for more details.

• Paid outside of Bill.com - Means the customer or payer has marked this invoice as paid without sending a live payment through Bill.com. You'll continue to see the invoice marked as unpaid in your account until you record a manual payment on it.

Note: Not all payment statuses will apply to all situations. Contact your customer or payer for more information on payment status details.

Failed ePayments

If we're unable to deposit your ePayment to the bank account on your Bill.com account, we'll let you know via email, and ask you to add a valid bank account. Follow the steps in the notification to add a bank and resolve the payment.

Alternatively, your funds may appear on your Overview page of your Bill.com account, under Available funds. If that's the case, you can add a valid bank, and then transfer those available funds.

1. Select See what needs to be fixed in the available funds section
2. Add your new bank details and select Continue
3. Make sure the new bank is selected for Withdraw money to and select Withdraw
4. Review the scheduled payment info including the amount, bank, and arrival date. Select Done to return to your Overview page.

Things to know

• If your invoice hasn't moved to Payment Incoming status yet, your customer or payer may not have selected Pay yet. Contact your customer or payer for more information on payment status details.
• We also inform you, via email notifications, when payments are processed. Learn more about payment email preferences and notifications.
• Bill.com isn't able to provide information on your customer's or payer's account, payment setup, bank, or other private data. If you are trying to locate a missing payment, you can send a reminder to your customer or payer for an unpaid invoice from within your Bill.com account or contact them directly.
• If you've received an email letting you know you have received a payment, but you can't see your payment in your Bill.com account, then this is an indicator that you might have provided your customer/payer your bank account information and they've entered it directly. Please contact your customer or payer for more information on the payment.
• Bill.com is used by businesses to send checks or electronic payments. Each business decides on the timing of those payments. Bill.com is only the transaction processor. Bill.com doesn't withhold funds or decide who gets paid or when those payments are released.