Auto Pay for Customers

Auto Pay is the easiest way to get paid on time, every time, because invoices get paid in full on their due date, directly from your customer's bank account or credit card. There are a couple different ways to set up Auto Pay; read more below to find the one that works best for you.

Tip: Set up recurring invoices to be automatically created by the system then Auto Pay can take care of the rest. See Resources below on how to set up recurring invoices!

Set up Auto Pay for your customer

If you have your customer's bank account or credit card info (and their written permission to make payments on their behalf), you can set up Auto Pay yourself.

  1. In the left navigation pane, click Customers
  2. Click the Customer name
  3. Click the more options dots
  4. Click __Auto Pay __
  5. Select Authorized
  6. Click Save & Add a Bank Account or Save & Add a Credit Card
  7. Enter the details for the bank account or credit card
    • Note: When entering bank account information, the bank account type will be required. If the account is a Personal Checking or Personal Savings, specify the type of authorization provided by the customer to charge their account.
  8. Click Save
  9. Click Back to Customer
  10. Click the more options dots
  11. Click Auto Pay
  12. Select Automatically Pay Bills
  13. Enter a Maximum Payment amount
    • The Maximum Payment amount is the total amount that will be charged to the customer for each invoice, including convenience fees, if any. If the Maximum Amount is less than the total of the invoice, the invoice will be partially paid.
  14. Optional: Enter Pay on date
    • How many days before or after the due date the payment should initiate
  15. Click Save

Customer sets up Auto Pay on their own

The customer can set up Auto Pay themselves, from the portal where they log in to pay their bills to you. They can follow the directions below to turn on Auto Pay.

  1. Log in to the portal where they pay you
  2. Hover over the gear icon and click Auto Pay is Off
  3. Click the edit icon
  4. Select Automatically Pay Bills
  5. Enter the maximum to pay for any individual bill
  6. Enter bank account and/or credit card details
  7. Optional: Pay on date
    • Enter how many days before or after the due date the payment should initiate
  8. Click Save

A customer's payment commitments can be locked in by disabling their ability to remove their credit card/bank information or turn off Auto Pay.

To Update your Receivables preferences (Gear icon > Settings > Receivables Preferences) so your customers are locked into the billing agreement they made with you:

  1. Click the gear icon
  2. Under Receivables, click Preferences
  3. Select No for Allow Customers to Change Auto Pay
  4. Click Save

Email reminder

3 business days before an invoice's pay date (either the due date, or the number of days before/after the due date as specified in the Auto Payments settings), we will email your customer a reminder and the payment will be scheduled. They need to make sure they have enough money in their bank account (or credit limit on their credit card) to pay, or they should cancel the payment.

The email will include:

  • Your company name
  • Invoice number(s)
  • Invoice amount(s)
  • Amount to be debited per invoice
  • Pay on date
  • Total amount to be debited
  • Instructions on how to turn off Auto Pay (if applicable)

Note: The email reminder regarding Auto Pay processing does not include copies of the invoices, just a list of invoice numbers.

Things to know

  • Automatic payments will be withdrawn from your customer's bank account, or charged to their credit card, on the invoice due date by default unless a different pay on date has been set
  • If a customer has more than one payment option, bank or credit card, choose which payment type to use from the Pay From drop down and, if there is more than one credit card on file, choose which one to use from the menu.
  • If the due date is a holiday or weekend, the payment will be initiated on the next business day
  • If a "Pay on" date has been entered, the payment will be pulled when specified ("x" days before/after the invoice due date)
  • Automatic payments will be made on unpaid invoices with no previous payments (including voided or cancelled payments), up to the maximum amount
    • Credits are considered a payment, and auto-pay will not kick in
  • If a customer has multiple unpaid invoices due (or past due), the payment for those invoices will be grouped together into one charge. We will send one summary email, rather than individual emails for each invoice.
  • If there are invoices past due when Auto Pay is enabled, payment for those invoices will be:
    • Withdrawn from your customer's bank account on the next business day
    • Charged to your customer's credit card immediately
  • If Auto Pay is enabled, when a new invoice is created, payment for the invoice will be withdrawn from your customer's bank account or charged to their credit card on the next business day
  • Auto Pay is not available for Network payments