Voided payments don't always sync with all accounting software versions. Check the table below to see if a voided payment will sync with your accounting software:
| Accounting System | AP Voids Online | AP Voids Offline | AR Voids Online | AR Voids Offline |
|---|---|---|---|---|
| QuickBooks Desktop | No | Yes | No | Yes |
| QuickBooks Online | Yes | Yes | No | Yes |
| QuickBooks Enterprise | No | Yes | No | Yes |
| Xero | Yes | Yes | Yes | Yes |
| Sage Intacct | Yes | Yes | No | No |
| Oracle NetSuite | Yes | Yes | NA | NA |
Things to Know
- If a voided payment doesn't sync with your accounting software, you'll need to manually void the payment in your accounting software
- Once the void request is processed, we'll automatically sync a debit entry to the bank's GL account in your accounting software. This will offset the original credit record to the bank's GL account as of the date of the original payment.
- To void the payment with the current date, void the payment in your accounting software first, then void the payment in Bill.com.
- If a payment is scheduled or recorded then voided prior to syncing, no payment record will sync to the accounting software.
