Voided payments do not always sync with all accounting software versions. Check the table below to see if a voided payment will sync with your accounting software:
| Accounting System | AP Voids Online | AP Voids Offline | AR Voids Online | AR Voids Offline |
|---|---|---|---|---|
| QuickBooks Desktop | No | Yes | No | Yes |
| QuickBooks Online | Yes | Yes | No | Yes |
| QuickBooks Enterprise | No | Yes | No | Yes |
| Xero | Yes | Yes | Yes | Yes |
| Sage Intacct | Yes | Yes | No | No |
| Oracle NetSuite | Yes | Yes | NA | NA |
Things to Know
- If a voided payment does not sync with your accounting software, you will need to manually void the payment in your accounting software
- Once the void request is processed, we will automatically sync a debit entry to the bank's GL account in your accounting software. This will offset the original credit record to the bank's GL account as of the date of the original payment.
- To void the payment with the current date, void the payment in your accounting software first, then void the payment in Bill.com.
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.
