Voided payments sync

Voided payments do not sync with all Accounting Software packages. The table below shows if a voided payment will sync with your accounting system:

Accounting System AP Voids Online AP Voids Offline AR Voids Online AR Voids Offline
QuickBooks for Windows No Yes No Yes
QuickBooks Online Yes Yes No Yes
QuickBooks Enterprise No Yes No Yes
Xero Yes Yes Yes Yes
Intacct Yes Yes No No
NetSuite Yes Yes NA NA

Things to Know

  • If the voided payment does not sync with your Accounting Software, the payment will need to be manually voided within the Accounting Software
    • Once the void request is processed, the sync will automatically post a debit to the bank account in your Accounting Software. This will reverse the original credit to the bank account.

If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.