Voided payments do not sync with all Accounting Software packages. The table below shows if a voided payment will sync with your accounting system:
| Accounting System | AP Voids Online | AP Voids Offline | AR Voids Online | AR Voids Offline |
|---|---|---|---|---|
| QuickBooks for Windows | No | Yes | No | Yes |
| QuickBooks Online | Yes | Yes | No | Yes |
| QuickBooks Enterprise | No | Yes | No | Yes |
| Xero | Yes | Yes | Yes | Yes |
| Sage Intacct | Yes | Yes | No | No |
| Oracle NetSuite | Yes | Yes | NA | NA |
Things to Know
- If the voided payment does not sync with your Accounting Software, the payment will need to be manually voided within the Accounting Software
- Once the void request is processed, the sync will automatically post a debit to the bank account in your Accounting Software. This will reverse the original credit to the bank account as of the date of the original credit.
- To void the payment with the current date, void the payment in your accounting software first, then void the payment in Bill.com. This will cause a sync error and you will need to make any adjustments in your accounting software manually. Please contact Customer Support for assistance with clearing the error.
If you do not see the described feature available in Bill.com, you may not have access to the feature based on permissions for your role and/or your plan does not have this feature. If you wish to get access to the feature, please review the available plans for Bill.com and upgrade accordingly or contact the Administrator of your Bill.com account. Changes in monthly user fees may apply.
