QuickBooks Online Sync Error: Business Validation Errors: This vendor cannot be deleted because it is used on a recurring template or scheduled liability payment in QBO; This customer cannot be deleted because it is used on a recurring template...
Why the Sync Error occurs
This error occurs when a vendor/customer/account is deleted in Bill.com and the deletion(s) is attempting to sync to QuickBooks Online (QBO), but the vendor/customer/account has one or more recurring bills/invoices in QBO or has one or more currently scheduled payments.
How to Fix the Sync Error
To resolve this sync error, follow these steps:
- Delete the recurring template in QBO
- Alternatively, void the pending payment(s) for the vendor/customer/account in QBO
- Sync again