Why the sync error occurs

This error occurs when a GL account is trying to sync from Bill.com to QuickBooks Online, but the selected parent account is inactive in QuickBooks Online or Bill.com.

How to fix the sync error

There are three options to resolve this issue:

• Reactivate the parent account in Bill.com or QuickBooks Online and sync again
• Edit the account and change the parent account in Bill.com or QuickBooks Online and sync again
• Edit the account and remove the parent account in Bill.com or QuickBooks Online and sync again