Why the Sync Error occurs
This error occurs when the bill/invoice number is already in use for that vendor or customer in QuickBooks Online (QBO). It may also occur if the bill/invoice link between Bill.com and QBO is broken when the sync error is an update.
How to Fix the Sync Error
There are two options to resolve this issue:
- If the bill/invoice is erroring while trying to create in QBO, use an alternate bill/invoice number
- If the bill/invoice is erroring while trying to update in QBO or if it already exists in QBO and needs to be linked to the one in Bill.com, edit the bill/invoice in QBO, save, and sync again