Why the Sync Error occurs

This error occurs when the First and/or Last Name fields for a vendor is empty. In order for a vendor to sync to Oracle NetSuite, these fields are required.

How to Fix the Sync Error

To fix this error, update the vendor information:

1. On the sync status page, click the vendor's name in the sync error
2. Click Edit
3. Update the Vendor name to include a first name and last name
4. Click Save
5. Sync again

Once updated, the vendor will sync successfully and the error will clear.