Why the Sync Error occurs
This error occurs when the First and/or Last Name fields for a vendor is empty. In order for a vendor to sync to Oracle NetSuite, these fields are required.
How to Fix the Sync Error
To fix this error, update the vendor information:
- On the sync status page, click the vendor's name in the sync error
- Click Edit
- Update the Vendor name to include a first name and last name
- Click Save
- Sync again
Once updated, the vendor will sync successfully and the error will clear.