NetSuite Sync Error: USER_ERROR: Please enter value(s) for: First Name, Last Name

Why the Sync Error occurs

This error occurs when the First and/or Last Name fields for a vendor is empty. In order for a vendor to sync to NetSuite, these fields are required.

How to Fix the Sync Error

To fix this error, update the vendor information:

  1. On the sync status page, click the vendor's name in the sync error
  2. Click Edit
  3. Update the Vendor name to include a first name and last name
  4. Click Save
  5. Sync again

Once updated, the vendor will sync successfully and the error will clear.