Why the Sync Error occurs
This error occurs when the Company Name field for a vendor is empty, which is a required field in Oracle NetSuite.
How to Fix the Sync Error
To fix this error, update the vendor information in Bill.com:
- On the sync status page, select on the vendor name in the sync error
- Select Edit, or select More Actions then Edit vendor
- Update the Company Name
- Select Save
- Sync again
Once updated, the vendor will sync successfully and the error will clear.