NetSuite Sync Error: USER_ERROR: Please enter value(s) for: Company Name

Why the Sync Error occurs

This error occurs when the Company Name field for a vendor is empty. This field is required by NetSuite.

How to Fix the Sync Error

To fix this error, update the vendor information in Bill.com:

  1. On the sync status page, click on the vendor name in the sync error
  2. Click Edit
  3. Scroll to the bottom of screen
  4. Click the toggle to open Additional Information
  5. Update the Company Name field
  6. Click Save
  7. Sync again

Once updated, the vendor will sync successfully and the error will clear.