Why the Sync Error occurs
This error occurs when the Company Name field for a vendor is empty. This field is required by NetSuite.
How to Fix the Sync Error
To fix this error, update the vendor information in Bill.com:
- On the sync status page, click on the vendor name in the sync error
- Click Edit
- Scroll to the bottom of screen
- Click the toggle to open Additional Information
- Update the Company Name field
- Click Save
- Sync again
Once updated, the vendor will sync successfully and the error will clear.