Why the sync error occurs

This error occurs when a payment on an invoice is trying to sync from Bill.com to QuickBooks Online, but the related invoice or account has been deleted in QuickBooks Online, or the sync has been disconnected.

How to fix the sync error

You'll need to verify that the account on the payment, and the related invoice are both active in QuickBooks Online.

Invoice

In QuickBooks Online:

1. Hover over Sales and select Invoices
2. Locate the invoice related to the payment with the error and make sure it's active

Account

1. Hover over Accounting and select Chart of Accounts
2. Locate the account related to the payment with the error and make sure it's active

Once you've verified both the account and invoice are active, sync again.

If the error persists, or if you need to resync the invoice or account to QuickBooks Online because they are missing, please contact Customer Support.