Why the Sync Error occurs
This error occurs when a payment on an inivoice is trying to sync from Bill.com to QuickBooks Online (QBO), but the related invoice or account has been deleted in QBO, or the sync connection has been broken.
How to Fix the Sync Error
You will need to verify that the account on the payment, and the related invoice are both active in QBO.
- Hover over Sales and click Invoices
- Locate the invoice related to the payment with the error and make sure it is active
- Hover over Accounting and click Chart of Accounts
- Locate the account related to the payment with the error and make sure it is active
Once you have verified both the account and invoice are active, sync again.
If the error persists, or if you need to resync the invoice or account to QBO because they are missing, please contact Customer Support.