Why the Sync Error occurs
This error occurs when a payment is unable to sync to Oracle NetSuite because a payment already exists for the associated bill.
How to Fix the Sync Error
Verify that the bill is marked as Paid in Oracle NetSuite. To find the bill:
- From the Sync Status page, select the Payment Confirmation number__ in the sync error
- The bill will be listed on the payment information page
- Locate the bill in Oracle NetSuite to confirm that they're marked as Paid
- Contact Customer Support so we can mark the payment not to sync